Cancellation policy

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.

To exercise the right to cancel, you must inform us by lemail to: info@mara-d.com. On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorization (RMA) number. Please complete this on the returns pro forma invoice that you received with your order, and include it with your return so we can process your refund promptly.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at MARA D Design d.o.o., Ulica Baltazara Bogisica 4, Zagreb, Croatia, and that you retain proof of sending, in case of a dispute. Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs. All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order, including shipping costs, within 14 days of receiving your notice of contract cancellation.

If we do not receive the cancelled order, we will arrange to have it collected from you at your cost. Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email as described above, i.e. before requesting your RMA by mail. 

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